Martinsb.com aims for a customer-friendly website. Therefore we treat complaints by unsatisfied customers to upgrade our service and, if necessary, our products.

We promise to do our utmost best to solve your complaint to your satisfaction. If a complaint is not valid, we will explain why and still try to help you out.

How to complain
Do you have a complaint about Martinsb.com, a product, our service or deliverance?

Send an email to contact@martinsb.com with:
1. The nature of your complaint;
2. Your orderinformation;
3. Your personal data so we can reach you.
We will handle your complaint as quick as possible within 14 days. In this period we will contact you.